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RMA Request

Repair Service Process

*Effective June 2, 2018, repair services for ZOT Print Servers have been transferred to ZOTECH Co., Ltd. Once a device is confirmed as defective by the Service Center via phone, customers should submit an online Repair Request through the Zero One corporate website (Repair Services). Upon completion of the repair, the Service Center will return the item to the customer.

  • Customer Repair Request

    1 Customer Repair Request

  • Confirm Issue

    2 Confirm Issue

  • Online Repair Request

    3 Online Repair Request

  • Confirm Repair Quotation

    4 Confirm Repair Quotation

    Subject to whether the product was originally supplied by the Company and whether it is within the warranty period.

  • Customer Acceptance

    5 Customer Acceptance

  • Repair Completed

    6 Repair Completed

Process Description

  • During the warranty period, services are provided free of charge. This does not include accessories (such as power adapters) or damage caused by natural disasters (e.g., water damage).
  • If paid repair is required, the Company will provide a quotation in advance, and the customer may decide whether to proceed with the repair.
  • Customers may check the repair status by entering the repair number, or by using the contact person’s email address and mobile phone number.
  • Promotional gifts are excluded from the Company’s service scope. Please contact the respective manufacturer for after-sales support.

Attn: After-Sales Service Center, Zero One Technology